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You are here: JosephPrep > BioChemical > Home DNA Storage Kit > FAQ

Home DNA Storage Kit

Click here for main Home DNA Storage Kit page

Order Policy



Top-Return Policy

If your product is damaged during shipping contact us within 10 business days from the time you receive the merchandise. Please include your order number in the e-mail. We will give you a return number and mailing address to return the damaged product. After receiving the returned merchandise, you will be sent the new product at no charge.


Top-Security & Credit Card Processing

Secure credit card processing is handled by Paypal. You may pay with your credit card or Paypal e-cash. Paypal has recently been purchased by ebay (www.ebay.com). Paypal offers one of the most secure payment processing services on the Internet. Please visit their site to learn more. If you have any concerns, please feel free to contact us.


Top-Warnings & Disclaimer

DO NOT use our kits and components to collect DNA samples on infants. The foam-tipped applicator could cause the infant to choke. Adults should take samples for children. Children may choke on the foam-tipped applicator or use improper collection technique if left unsupervised.

GenoFam™ Kits are not classified for use by the FDA as a 'medical device.' Our kits can be used for identification and other purposes not intended for medical diagnostics. Medical devices are regulated by the FDA.

Avoid touching, sneezing, coughing, and breathing on the FTA ® Card. Although the chemicals coating the FTA ® Card are nontoxic, do not place the card into the mouth. In addition, do not place the foam-tipped applicator back into the mouth after applying it to the FTA ® Card. The card is very sensitive and you could contaminate the sample area.

We cannot guarantee future DNA recovery. DNA recovery is dependent upon proper collection technique, proper storage, sufficient cell material, and other uncontrollable biological and physical factors.

Click here for main Home DNA Storage Kit page

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